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How do I receive credit for items returned from my international order?

Your refund amount will be credited to you by Borderfree in the same currency, using the same exchange rate as your original tender.  Please allow up to 25-35 business days for the credit to post to your account.  ("Business days" are Monday-Friday, excluding holidays). 

For gift returns or orders with different shipping & billing information, please email: and provide the following:

  • Order number
  • Description of item(s) you wish to return
  • Reason for the return


1. How can I process my return
2. What is the return and exchange policy?
3. How long does it take for refunds to come through?
4. Do I get free returns at
5. How do I return a gift purchased on
6. How do I return an international order?
7. How do I return an item from an international order that shipped directly from the vendor?
8. Can I exchange an item from my international order?
9. Can I return a gift I received from an international order?

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