We want to give you a hassle-free way to return anything so scroll down for more information on how to return items as an international customer. Want to return something? No problem, as an International customer, you can return your parcel using any postal service. For more information on how to return click here 

  1 ) Read our return policy

  2 ) Online return application - Send requested an email to: returns@fashionbarnshop.com for approved.

  3 ) Customer service confirmation - You will received email "Return Approved: Return Label Attached" or "Return Approved: No Return Label" form us.

  4 ) Express returned goods

  5 ) Return goods Company acceptance - Approved by our Product quality control

  6 ) get returned - Your refund will be completed via the original payment method, excluding the delivery costs.

 

Return Note:

1 ," Fashionbarn shop " Delivery of orders: actual customer signature date considered as the actual date of receipt;

2 ," Fashionbarn shop " Delivery of orders: actual delivery date as a third-party logistics platform shall prevail. Signature date if the customer cannot effectively feedback, the "fashionbarn shop" according to distance from the customer manual confirmation of factors such as the actual arrival date.

3 , The customer should ensure that when you return, product packaging, tag, identifies the complete goods unused, no dirty, damaged (for example, does not modify the dimensions, laundry, leather Wax, embroidery, etc), and that invoices, goods, accessories, manuals, giveaways and posted return merchandise you want, otherwise will influence processing returns. Special Note: shoes packaging damage (including parcel fillers, case, or directly around the tape outside the outer packing bags and shoe boxes), and uppers, soles worn, there are wear marks , shall not be dealt with refund.

4 , When customers purchase goods " Fashionbarn shop " Web invoice, when handling the return or change of order amount of replacement, invoice together with the goods need to be returned. Customer shall properly keep the invoice, if invoice is missing, damaged, altered, will not be able to handle the return.

5 , Customers " Fashionbarn shop " Net with their nodal points in Exchange for commodities, sent packages or promotions, gifts, returns will not be accepted.

6 , Except without indicating the refund rules appear if you need to replace the handle. " Fashionbarn shop " will be performed in accordance with the special policies or rules.

 

Return policy details:

1 , Shoes boots categories:

Product sign 14 Days of unused and packaged as commodities remain intact and be sold complete accessories, we will provide a full return of service. When you return, please be sure to be kept in such branded packaging, accessories, labels, brochures, event of invoice or gift be returned together with the goods. Packing damage or loss of goods, even in the return delivery, you also cannot be (quality issues).

2 , Bags merchandise:

Product sign 14 Days of unused and packaged as commodities remain intact and be sold complete accessories, we will provide a full return of service. When you return, please be sure to keep intact the brand packaging, accessories, labels, brochures, event of invoice or gift be returned together with the goods. Packing damage or loss of goods, even during the refund period , you also cannot be (quality issues).

3 , Clothing products:

Product sign 14 Days of unused and packaged as commodities remain intact and be sold complete accessories, we will provide a full return of service. When a replacement, please be sure to remain intact, brand packaging, accessories, labels, brochures, event of invoice or gift be returned together with the goods. Packing damage or loss of goods, even during the refund period , you also cannot be (quality issues).

4 Underwear products:

Returns policy : Underwear product is a special commodity ( Including : bra class, and underwear class, and home class, and warm class, and plastic body class, and socks category, and vest class, and hit end of class, and erotic class, and underwear enjoy pieces class, and swimwear class,) non-products quality problem, in principle not provides return service; not allows returned cargo of conditions: underwear, and plastic pants is personal health supplies, non-quality problem not To returned cargo; by wearing, and washing, and defaced, and damaged,, and effects II times sales of merchandise, and has modified processing Hou of merchandise no returned cargo; giveaway, and hanging cards, and accessories, and outside packaging has damaged or lost, no returned cargo; has opened according to of invoice or sales detail single lost, no returned cargo; silk class merchandise in shipping Qian are has strictly test quality, this class merchandise Extremely easy to damage, so if you subscribe to such goods, please be sure to receive merchandise on the spot inspection product quality, if you have any questions please contact customer service immediately.

5 , Cosmetics, and personal care products:

Courier delivery after the arrival, inspection, once received, no quality problems are not exchangeable.

6 , Bedding:

Bedding supplies, personal hygiene products, not quality problems not return, combo kit cannot be restored once scrapping packaging will not be able to return it. When a replacement, please be sure to keep up good brand packaging, accessories, labels, brochures, event of invoice or gift be returned together with the goods. Packing damage or loss of goods, even during the refund period , you also cannot be (quality issues). Product after use as a result: shrinking, bleaching, kaixian, breakage and other problems, and required relevant departments to carry out testing, test results show for quality issues, inspection agencies, according to inspection reports, we will be processed in accordance with the relevant national laws and regulations.

7 , Watches items:

Courier delivery after the arrival, inspection, once received, no quality problems are not exchangeable.

8 ,  Jewelry categories:

(1) jeweler items, not quality problems not return. Customer product signed for 3 months, if there is quality problem, go to the local quality supervision departments - jewels jade quality supervision and inspection Center for testing, such as test reports confirm that are quality problems, please contact your customer service center to handle returns. When you return, Please be sure to product packaging, accessories, identification certificate, a description, and so returned along with the goods.

(2) ancillary identification issued by the National Center for gem identification certificate of fine jewelry, if you have any questions about this, please go to the certificate issued by an accreditation body for review.

9 , Wedding dresses products:

Wedding dresses custom product quality problems of non-return will not be accepted. Orders, such as for personal reasons to cancel the order, please order 24 hours suggested that expiration will not be addressed. Transcendental goods receipt when you receive goods. Sign if they found quality problems, make photo cards and receiving completed 24 hours to return the application, it will not be processed on return. Wedding dress pictures used in all the pictures due to differences in environment, lighting, angle and display resolution, image colors may colors differ in kind, it is subject to physical, chromatic aberration is not part of the quality problem. Customizing the product lifelong maintenance, free (except discounted items), modified fan Wai: size and length (excluding lace), reinforcing the bead and reinforcing lace flowers.

10 , Household goods:

Glassware, ceramic products, such purchases are a specific commodity, non-quality will not be refund. As a result of quality problems, please collect after the arrival of 14 days of processing, not return. Massagers and household electric appliances products once signed will not return on non-quality; as a result of quality problems, please go to the relevant network for testing, quality machine frame according to the inspection report before they can handle the return.

 

Product quality control:

Quality time: " Fashionbarn Shop" After having received your returned merchandise 4-6 Complete quality control.

1, Quality control through: quality through, you return merchandise in accordance with " fashionbarn Shop" return standard " Fashionbarn Shop " for your return and replacement service.

2, QC failed: return quality does not meet standards," fashionbarn Shop" will take the goods to pay refund to you.

 

Does not apply for refund:

1 ) Any products sold from this website and does not apply for return;

2 ) Any used merchandise, not handle the return, but there are quality problems, except;

3 ) Sealed original packaging has been opened or damaged (if the disposable or rubber seal is opened or damaged), does not apply for return;

4 ) Any quality problems arising from abnormal use and custody of goods does not apply for return;

5 ) In order to pay, ordinary mail, registered mail, return of goods, does not apply for return and replacement.

6 ) Product hang tag, label, receiving, invoice and various packaging integrity, loss or defect will not be able to handle the return;

7 ) Pictures and information are for reference only, due to different lighting and shooting color difference may cause the display product image and real have a certain color, everything is subject to physical, with photographs Physical color difference requirements and returned goods will not be accepted.

8 ) If you receive when buying gifts, return all gifts sent by mail with the back to, and ensure that the gift pack is complete and unused, such as missing or damaged, unable to handle the returned Goods.

9 ) Packaging appearance change of product, such as packaging tape wrapped around damaged, variant, dirty, unable to handle the return.

10 ) Customers to products that have been modified, no quality problems and will not return.

Goods sold on this website, such as three packs of goods within stipulated by the State, replacement of goods according to the relevant State policies and regulations.

Returns process:

   1 ) Read our return policy

   2 ) Online return application Click here or Send help requested an email to: returns@fashionbarnshop.com 

   3 ) Customer service confirmation - You will received email "Return Approved: Return Label Attached" or "Return Approved: No Return Label" form us.

   4 ) Express returned goods 

   5 ) Return goods Company acceptance - Approved by our Product quality control

   6 ) get returned - Your refund will be completed via the original payment method, excluding the delivery costs. 

 

Refunds

US Refunds: Your refund will be credited back onto the original form(s) of payment up to 12 - 24 business days of our warehouse receiving your return. If you canceled order before we                ship. Your refund will be credited back onto the original form(s) of payment up to 30 business days.

International Refunds: Your refund will be credited back onto the original form(s) of payment up to 18 - 30 business days of our warehouse receiving your return. If you canceled order                before we ship. Your refund will be credited back onto the original form(s) of payment up to 35 business days.

Once your return has been received and accepted by our partner, your refund will be completed via the original payment method and will normally appear within 12 - 30 business days, excluding the delivery and 10% handling costs. We’ll keep you updated every step of the way. You can follow the return of your package with our carrier using the tracking number on your Returns Label, or you can check the status in My Account under ‘Orders & Returns’.

If you choose, we can issue your refund as Fashionbarn shop credit; the amount will effortlessly apply at checkout the next time you shop with us.

If you cancel your order BEFORE it has been shipped, you will be assessed a 10% cancellation fee. this cancellation fee will deduct from your refund.

Faulty items

It is our aim that every item arrives in great condition and we hope you’re always thrilled with your purchase. If you receive an item in a flawed or damaged condition, or if it doesn’t quite match the description on site, please advise Customer Service as soon as possible. Where possible we will arrange for a new replacement to be sent to you or a return for a full refund of the defective item.

Returned goods confirmed, indicate the handle returned by mail at customer service, " fashionbarn shop " specified courier company. Fee for returned goods will be Customer to pay. Fruit choose the cost of courier company customer pays," fashionbarn shop " will not be reimbursed.

If the client fails to follow the Return policy considerations Column out of the implementation of multiple delivery costs a customer pays.

Bad return " fashionbarn shop " will not be made to pay delivery costs, if the cost of" fashionbarn shop " will be deducted from the refund.